设施

提交工单

Maintenance personnel can help residents with routine repairs such as a clogged drain, 破百叶窗, 泄漏, 等. We try to make the process worry-free. Learn more about the work order process managed by SMU 设施 Management and Planning.

 

Request regular maintenance

To request maintenance service, a resident must submit a request using SMU's work order system, 稳定的.

You don't need to wait in their room for maintenance. Whenever a resident submits a request, it gives the staff permission to enter the room and make necessary repairs. If the item is an emergency, the staff may enter without having a work order so the problem can be addressed immediately to prevent further damage.

 

Emergency maintenance issues 

Situations that risk the life, 安全, and/or security of residents, RLSH属性, or critical campus infrastructure are deemed emergencies and garner an immediate response by qualified facilities personnel. Requests can be entered through 稳定的 at any time, however, for emergency level concerns (leak, flooding, broken lock, power outage, 等.) outside of the normal business hours should be called in to SMU 设施 Planning and Management 24/7 call center at 214-768-7000. Residents should also contact building staff or an 区域服务台 member if there are questions about maintenance concerns.

Check the Status of a Work Order

Have you submitted a work order but want a status update? Residents often come by or call our office with questions related to their work orders. Common questions include:

  • What is the status of my work order?
  • Can I check the comments made on a work order?
  • I can't remember if I placed a work order. 我怎么核对呢??
  • I am not sure if my work order was completed. 我看起来怎么样??

You can check the status of your work order on 稳定的 under the "My Requests" tile on the home page.

阁楼

Many students like to maximize their usable space in their room by lofting their bed. A loft is a bed that is raised so that a student may place their desk or other furniture underneath to maximize space.

Residents may request a loft at the beginning of the academic year or after a room change. All requests are made in the 新大房屋入门网站. One request is permitted each academic year. Please note that we do not have lofts available during summer terms.

日期

  • For the fall semester, the loft request process opens in the summer and closes on July 31.
  • For new spring residents, the loft process closes on August 2.
  • 换房间后, students receive information about making a loft request within five days of the move.

如何申请阁楼

  1. 登录 新大房屋入门网站, and select Loft from the menu.
  2. Select the loft height option desired.
  3. Read and electronically sign the Release of Liability and Hold Harmless agreement.

住宅共用 Classrooms

Students don't just live here-they learn here. Our 住宅共用 classrooms are physical representations of our integrated living and learning philosophy.

View Our Classroom Spaces

波阿斯共享

  • 136房间

McElvaney共用

  • 135房间
  • 137房间

Mary Hay-Peyton-Shuttles (MHPS) Commons

  • 315室

Virginia-Snider (VS) Commons

  • 弗吉尼亚203室

阿姆斯特朗共用

  • 126房间

床共用

  • 132房间

凯西·克劳公地

  • 150房间

劳埃德共用

  • 104房间

器皿共用

  • 136房间

申请教室

To request 住宅共用 Classrooms for your class(es)/meeting(s)/event(s), please provide the following information via email to the office of Academic Initiatives via academicinitiatives@daily-double.com:

  • Time and date of event (please include sufficient pre-event and post-event time for your set-up and tear down)
  • Number of expected enrollment/attendees
  • Attendee composition (faculty, students, staff, external community members)
  • AV requirements (computer, projection screen, DVD player, 等.)
  • Catering or food service ORG number (SMU groups)
  • External groups must have a RLSH sponsor to host an event

Questions prior to submitting your request? Contact the office of Academic Initiatives via academicinitiatives@daily-double.com or 214-768-4887.

损害及收费上诉

While Residence Life and Student Housing (RLSH) expects some wear and tear as students live in their rooms, damage to rooms and common areas beyond normal wear and tear are charged to residents. Damage to common areas are split among all residents of the community or unit.

的例子 损坏费用和费用 are available for reference.

  • If a student is charged for damages, an email is sent to the student's SMU email address.
  • Appeals must be received within 30 days by sending an email to the resident's Residential Community Director (RCD).

Please allow 7 to 10 business days for a decision. Decisions will be emailed to the student’s SMU email address.